Simple plans for your NEMT phone line.
An AI assistant that answers every call, books the ride and puts it on your board. Month to month.
Base
$79 / month
For a solo operator covering after-hours and weekend overflow.
- 100 AI voice minutes a month
- Up to 30 booked rides a month
- 24/7 AI phone assistant
- Live Trip Board
- Online booking page
- Email confirmations and staff emails
- Calls page with recordings
4x the AI minutes, live fare quotes, texts to riders and staff, AI call summaries and the accounts CRM.
Complete
$149 / month
For a growing company with steady call volume.
- Everything in Base
- 400 AI voice minutes a month
- Unlimited booked rides
- The AI gives callers a live fare quote from your own pricing
- Texts riders their booking confirmation and price updates
- Texts your team every new booking and facility call
- 800 text messages a month to riders and your team
- Transcripts and an AI summary of every call
- An AI assistant that answers questions on your website
- Accounts CRM: rider and facility history, balances and contacts
Every new feature we ship is included in Complete automatically.
Start CompleteScale
Let's talk
Higher-volume or multi-location operations.
- Custom minutes and texts
- Everything in Complete
- Priority support
One top-up. That's it.
Used after your monthly minutes. Never expires. Auto-recharge is off unless you turn it on.
Base pack
$29 / 30 min ($0.97 per minute)
Never expires · Used after your monthly minutes
Complete pack
$29 / 80 min ($0.36 per minute)
Never expires · Used after your monthly minutes
Why choose Complete
4x the AI minutes
400 minutes a month instead of 100, at $0.37 a minute.
Texts to riders and staff
Riders get their confirmation by text; your team gets every new booking on their phones.
AI call summaries
A transcript and a short summary of every call, linked to its trip.
Base vs Complete
| Feature | Base $79/mo | Complete $149/mo |
|---|---|---|
| AI voice minutes per month | 100 | 400 |
| Price per included AI minute | $0.79 | $0.37 |
| Booked rides per month | 30 | Unlimited |
| Live fare quotes on calls | Included for now | |
| Booking confirmation and price-update texts to riders | ||
| Instant text alerts to your team | ||
| Text messages included | 800 a month | |
| Transcripts and AI call summaries | ||
| AI chat on your website | ||
| Accounts CRM (rider and facility history, balances, contacts) | ||
| Extra minute packs, see "One top-up" above (available when live billing opens) | 30 AI minutes for $29 | 80 AI minutes + 80 texts for $29 |
Only features available today are listed. Planned features are below.
Coming to Complete
Features we're working on. Planned, not yet available; no dates are promised.
- AI text and email follow-up for callers who weren't fully servedPlanned, not yet available
- Missed-call text-backPlanned, not yet available
- Ride reminders by textPlanned, not yet available
- Text invoicingPlanned, not yet available
- Deposit collectionPlanned, not yet available
- Connect callers to your team after a booking, with a private heads-up for staffPlanned, not yet available
- Recognize facility callers by their phone number and connect them to your facility linePlanned, not yet available
- Google review requestsPlanned, not yet available
- Text-consent confirmations from phone callsPlanned, not yet available
- Automatic check-in after a quotePlanned, not yet available
- Ongoing platform improvementsPlanned, not yet available
Included with every plan
24/7 AI phone assistant
Answers, collects the trip details and books the ride onto your board.
Call routing
Choose when your team's phones ring first and when the AI answers.
Live transfer to a person
The AI can hand a caller to your team mid-call.
Facility triage and transfer
Facility callers are recognized and sent to your facility line.
Business hours
Different handling for open hours, after hours and weekends.
Service area and distance limits
Trips outside your area or over your mile limit are flagged, not priced.
Service and pricing rules
Your mobility types, add-ons and the trips you don't take.
Caller vs patient
The person calling and the rider are kept separate on every trip.
Hung-up caller inquiries
Callers who give a name and hang up still land on your board.
Duplicate protection
One call makes one trip, even if the AI submits twice.
Live Trip Board
New trips appear the moment they're booked.
Calls page with recordings
Every call listed, linked to its trip.
Email confirmations and staff emails
Riders get a confirmation email; your team gets every booking by email.
Online booking page
A booking page and website form that feed the same board.
What Complete adds
How it works
- Step 1
Sign up and pick a plan
Tell us your company name, service area and the rides you take.
- Step 2
Set your prices and rules
Your mobility types, add-ons, hours and who should ring first.
- Step 3
Get your AI phone line
Callers reach the AI; trips land on your Trip Board.
Questions
- Can I change plans later?
- Yes. Owners can switch between Base and Complete any time from Plan & Billing.
- Is there a contract?
- No. Every plan is month to month.
- What happens if I run out of AI minutes?
- Today your calls keep being answered and we'll reach out before anything changes. Extra minute packs are coming soon.
- Can the AI hand a caller to a person?
- Yes, on every plan. You choose which team phones ring, and the AI can transfer a caller to them mid-call.
- Built only for NEMT operators
- Month to month, no contract
- Answers calls 24/7
- Recordings on every plan