AI receptionist for NEMT
Stop losing private-pay rides to missed calls
Families calling for a ride usually book the first company that answers with a price. NeMT Engine is an AI receptionist made only for non-emergency medical transportation: it answers every call, quotes the fare, and books the trip for you.
How a call works
- 1
Answers in your company's name
Every call is picked up on the first ring, day or night, with your company name and your assistant's name.
- 2
Asks who is calling
Hospital or care-facility staff are sent straight to your team. Families and private-pay riders go to quoting.
- 3
Quotes a real fare
It asks trip type, mobility, weight, oxygen and stairs, then prices from road miles using your own rates. The AI never makes up a price.
- 4
Books the trip
Rider name, phone, pickup, drop-off and time land on your trip board, and your team gets an email (plus a text on Complete).
AI receptionist vs. a regular answering service
| NeMT Engine | Answering service / voicemail | |
|---|---|---|
| Answers after hours and weekends | Yes, 24/7 | Usually voicemail |
| Gives a private-pay price on the call | Yes, from your rates | Often "we'll call you back" |
| Knows wheelchair, stretcher and bariatric rules | Yes, checked by the system | Depends on the person |
| Sends facility calls to your team | Yes, rings your phones first | Manual |
| Puts the trip on your board | Automatically | Typed in later |
Common questions
- Will elderly callers be able to use it?
- It speaks slowly and plainly, reads addresses back before pricing, and asks one question at a time. If a caller wants a person, it can transfer to your team's phones.
- Can it give a wrong price?
- Prices come only from your rate sheet and real road miles calculated by our system. If an address can't be confirmed, it asks the caller again instead of guessing.
- What about hospitals and nursing homes?
- Facility staff are identified in the greeting and your phones ring first. If no one picks up, the AI takes the details and saves the trip as a facility booking, with no quote.
- Do I need new phone hardware?
- No. You get a phone number for your AI line, or forward your existing number to it.